Showing posts with label sincerity. Show all posts
Showing posts with label sincerity. Show all posts

Tuesday, 25 December 2018

Active Hope - Day 26

26th December 2018 (Boxing Day)
26 miles is the approximate distance of a marathon. Originally, from 1896 to 1908,
the distance was 25 miles (the same as that run by the 
legendary Greek soldier Pheidippides
when he 
from the Battle of Marathon to Athens to deliver news of a Greek victory, after which
he collapsed and died).
 The marathon distance only became 26.2 miles during the 1908 London
Olympics. Queen Alexandra requested that the distance was adjusted so the royal household
could see the race from Windsor Castle.
I over indulged yesterday and was over indulged. however, it was wonderful to spend time with the family. Today I am planning to take things quietly and spend time appreciating the gifts I have been given. I have been very spoiled but I am very grateful. 


Siobhan Sheridan is the Civilian HR Director at the UK Ministry of Defence. When I first made her acquaintance she was the Director of People and OD at the UK charity the NSPCC. Siobhan's career started in a customer facing role within financial services; it was clear that she had a flair for understanding and developing rapport with people. On joining the consumer lending business Capital One, her talents were acknowledged and she moved into HR, initially via training and development (she headed up the UK-based Corporate University), before eventually becoming HR Director for the Cards business. Siobhán moved out of London earlier this year and now lives on the coast in a stunning house with the most beautiful views of the sea. She is a popular public speaker (renowned for her pragmatic attitude and passion for doing the right thing). She is also a valued contributor on Social Media - her Twitter handle is @SiobhanHRSheri



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There have been two regular features of my Christmas these last few years. One of them is this series of Advent Blogs, the other is the time that I spend with thousands of others volunteering for Crisis at Christmas.

Arriving at Charing Cross Station in the mornings and walking along Whitehall towards the office I pass too many curled up bodies resting on crumpled cardboard, sheltering in doorways from the cold night air.  It breaks my heart to see the Big Issue seller with yet another set of new bruises and to hear the tale of the guy whose sleeping bag was set light the night before. 



As I pull my coat more closely around me I know that the chill I feel is not entirely about the temperature outside, but more from a sense of overwhelming despair about how some of the world's problems can ever be solved.

Joanna Macy says that
 ‘Grace happens when we act with others on behalf of our world.’ 
And I guess that is what I see at Crisis every year. People caring enough to act. Just a one example of that is a woman I will call Karen who volunteered for the first time about three years ago.

The first evening in a Crisis centre is a whirlwind rush of so many things. Guests are welcomed to a centre where they can eat, shower, get their clothes mended, see doctors and dentists, access the internet, make a call to a loved one, find a bed for the night. Each centre is run by a group of volunteers whose day jobs probably ill-prepare them for what they find themselves doing. Spending time talking with the guests is something we encourage all our volunteers to do, because many of our guest spend their days being ignored, avoided, or worse. Talking to them is one of the most important things that we do.



During the rush of that first evening I passed Karen a few times, as she sat quietly knitting and chatting to guests. 



There was something deeply calming about her presence and her focus and I found that I slowed a little every time I passed her. Later that evening I saw her talking to a young couple by the front door who were sleeping on the streets and scared to come in. Over the course of an hour she patiently coaxed them into the centre to eat, and later I spied her persuading the woman towards the showers. She came back half an hour later clearly delighted to be clean for ‘my man.’ And I watched somewhat hopelessly as the woman and her partner went off again into the night, saying they felt safer together on the streets than they would in a shelter they didn’t know.




Returning the following evening Karen asked if I would mind if she went to see if she could find the woman again, she’d been told by another volunteer that the woman had been seen earlier in the centre very angry and upset. Karen wanted to find out why. When she found her the woman explained that she had been sleeping on the streets for so long that her long dark hair had become thickly matted from tying it in elastic bands and chronic lack of care. There was a huge ball of knotted, matted hair at the nape of her neck, so thick and tight that when she tried to lay down to sleep it hurt her head. As a result, even when she could get to sleep she was frequently woken by the pain. It was clear she was in a lot of distress. After her shower of the evening before she had started to feel hopeful that perhaps the hairdresser might be able to help her. She was angry because she had been told that all they could do was to shave her hair off. Having her head shaved she said would make her feel even more ashamed than she already did. She was inconsolable, her hopes completely dashed.



Every single one of us I think has a reason for volunteering. Something that caused us to make the decision to do so. In talking with Karen about what her reason was she shared with me that she had lost her adult son in a car accident a year or so before. A proud, strong, elegant woman, she spoke of her loss gently and with just the faintest glisten of a tear in her eye.  



Her heartache was very present but so too was her warmth, her openness and her compassion.  


Over the course of the next few days I watch Karen sit with the woman and her partner for hours. She talked with them about their plans for the New Year, helped them get advice,  laughed with them, ate with them. And throughout all of that she combed. For hours and hours she gently teased, combed, untangled and snipped the woman’s hair. For three afternoons and evenings Karen worked with the patience that perhaps only a parent who has lost their own child could summon. 



On the last evening, they walked hand in hand to the hair salon again, where the woman was treated to her first proper haircut in many years. Beautifully blow dried she turned to the Karen and I watched as first they high-fived, and then giggling like teenagers collapsed into a huge tangle of a hug.

As the woman left that last evening Karen and I both said good bye to her and her partner. We never say ‘see you next year’ because we hope, that we won’t. And I’ve never seen them again. Karen returns every year and continues to channel her amazing compassion and patience into heartbreak, hope and high fives.

So, as I contemplate the start of Crisis again this year I hope, somewhat strangely perhaps, that my heart will be broken every day. Because as the poet David Whyte says:

‘Heartbreak is our indication of sincerity…..it may be the very essence of being human, or being on the journey from here to there, and of coming to care deeply for what we find along the way.’



I am lucky enough to care deeply about the work that I do both in my day job and my volunteering and am blessed to be surrounded by many other colleagues who do too. They make me want to do better every day because they deserve the best that I can possibly be. Crisis acts as a special reminder to me though every year.Whilst it is about finding homes for others I always notice that it helps me to come home to myself too. To remember some of the qualities that I want to strive to bring into my life and work every day.

‘The heart is the inner face of your life. The human journey strives to make this inner face beautiful. It is here that loves gathers within you. Love is absolutely vital for human life. For love alone can awaken what is divine within you. In love, you grow and come home to your self. When you learn to love and let yourself be loved, you come home to the hearth of your own spirit. You are warm and sheltered.’
                                                                                                                              John O’Donohue

Crisis also leaves me constantly amazed by just what we can achieve as human beings when we set our mind to do so. And each year it leaves me with a heart full of hope that we have everything we need to deal with the many challenges that our world faces today. We just need to crack on, and act on that hope, regardless of what others might say.




So I’d like to leave you with some of Joanna Macys words about Active Hope and to wish you all adventures in the New Year.

‘Active Hope is not wishful thinking.
Active hope is not waiting to be rescued by some savior
Active hope is waking up to the beauty of life
On whose behalf we can act.
We belong to this world.
The web of life is calling us forward at this time.
We’ve come a long way and are here to play our part.
With Active Hope we realise there are adventures in store,
Strengths to discover, and comrades to link arms with.
Active Hope is a readiness to discover the strengths
In ourselves and in others;
A readiness to discover the size and strength of our hearts
Our quickness of mind, our steadiness of purpose,
Our own authority, our love for life,
The liveliness of our curiosity
The unsuspected deep well of patience and diligence,
The keenness of our senses, and our capacity to lead.
None of these can be discovered in an armchair or without risk.
                                                     
                                                                                          Joanna Macey, Active Hope




Friday, 5 December 2014

Wizard Oscar and his Corporate Revelations - Day 6

Day 6
6 impossible things - Quote From Through the Looking Glass by Lewis Carroll: 

"Alice laughed. 'There's no use trying,' she said 'one can't believe impossible things.'

'I daresay you haven't had much practice,' said the Queen. 'When I was your age, 

I always did it for half-an-hour a day. Why, sometimes I've 

believed as many as six impossible things before breakfast." 

Illustration of Alice helping the White Queen by John Tenniel for 1871 publication

Today is the the feast of Saint Nicholas (in many countries the day when "Santa Claus" (or St. Nick) brings treats to good children), so it seems appropriate for us to have it as a day for a story. As those of you who have read This Time It's Personnel will know, as a child, Annette Hill was told tales by her father about Wizard Oscar and his friends. Annette is continuing the family tradition, but with a workplace twist. When not spinning fairy tales, Annette works as an HR Director and OD and L&D expert for a Community Rehabilitation Company in the West Country of the UK. You can follow her on Twitter via @familyhrguru or read her blog.

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As those of you who have read the books and seen the films of recent popular stories for children and young people must all know by now, many wizards, witches and other magical friends are immortal, and often reinvent themselves in new centuries, settings and societies. So here is a modern day story featuring Wizard Oscar and his associates in a modern, corporate world and the challenges they face. As this is an Advent blog, expect plenty of artistic licence, a large dose of sweeping generalisations and a happy ending with a moral, of course!

First of all, let us visit the entries for the current incarnations of the original characters on the website of Widgets.com - Home Page, About Us:

The Lord of the Land
Chief Executive Officer
Education and background: Lord founded Widgets Ltd 25 years ago and was responsible for its rapid growth. 5 years ago Widgets.com took over and retained Lord as CEO. Lord is married with 3 grown up children, and he enjoys golf and fly-fishing.
*Magical powers: None, but knighted for his services to Global widget manufacture economies. 
Wizard Oscar
HR Director
Education and background: Oscar joined the top team 6 months ago, following a successful career with Magic Circle Aggregates and other constructive industries. A Fellow of the Chartered Institute of Positive Demystification, Oscar is passionate about Diversity and Inclusion. When not busy writing his popular blog, Wizarding Wise Words, Oscar enjoys caving.
*Magical powers: A powerful, though forgetful wizard, even Oscar is sometimes surprised by what he is capable of.

The Blue Dog.
Intern.
Education and background: First class honours degree from Kennelclub University.
*Magical powers: Chameleon (mainly turning blue). Easily influenced, can be led to do good magical deeds


Caw Caw, the Crow
HR Business Partner
Education and background: Caw Caw has been with the company for 7 years. She joined upon completing her degree in Psychic Wellbeing, starting as a payroll administrator. She completed her Chartered Institute of Practical Dedication within 3 years of joining and has project managed a number of outsourcing initiatives. Single, Caw Caw is a very active volunteer and Board trustee at Local Food bank.
*Magical powers: Eyes in the back of her head. Extracts the wood from the trees. 

Bad Boss of the Circus
Director of Operations
Education and background: Bad Boss has been with the organisation for 18 months, joining after 2 years at Quite Large Outsourcing Company. He commenced his career in Well Known Management Consultancy, on their Hard To Get Into Graduate Scheme. Soon after winning their Trainee of the Year prize, he was snapped up by Even Better Known Management Consultancy, where he was a key player in developing the Second Latest Management Fad for Business Modernisation, and subsequently enjoyed a swift rise to Partner. Bad Boss is married with no children. He and his wife enjoy fringe opera and extreme snowboarding. He has a degree in Strategic Micromanagement.
*Magical Powers: Getting a quart out of a pint pot. Passing off others’ hard work as his own. Master of disguise.


* Magical web sub page, viewable only by those whose spells procured the App ESP v7.7.7 .

The remaining member of the original tales, Wizard Willow Wand, has remained invisible much of the time, still lives by rivers and lakes (for maximum psychological wellness) and works as a successful, unobtrusive executive coach. He is currently coaching Wizard Oscar.


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Mid morning Monday, and Wizard Oscar was feeling rather uneasy. He had just finished reading the anonymised results of the Widgets.com Employee Satisfaction Survey he had commissioned at the behest of the CEO as an early priority. The results compared very poorly against the results of the same survey from 3 years ago.

The CEO, Lord of the Land, was leaving a corporate golf tournament a day early later that week to receive Oscar’s report and recommendations. He had specifically requested that his HR Director fully involve the Director of Operations, Bad Boss, so impressed was he with the theory of the Second Latest Management Fad for Business Modernisation, which Bad Boss had rolled out immediately upon his arrival. Needless to say the marketing for this approach made many promises guaranteeing high levels of Employee Engagement as an outcome.

Oscar knew that his meeting with Bad Boss was going to need careful planning and handing. There was something niggling him about this individual, but being a little forgetful, and having lived through several adventures, not to mention a couple of centuries and settings, since the dark days of the Circus, he could not quite put his finger on this.

Luckily, that afternoon, Oscar was due to meet his coach, Wizard Willow Wand.
Oscar sighed; although he always found these meetings incredibly useful, the meeting was taking place off site by a remote, peaceful lake, as usual. 6 months in, with the honeymoon period definitely over, Oscar also had many other urgent matters to attend to, and he could well have done without additional time out of his day to travel to and from the meeting with Willow Wand.

After seeing to tonnes of ‘urgent’ e-mails and meeting with Caw Caw to discuss the poor performance of contract for the latest employee service outsourced under the Second Latest Management Fad for Business Modernisation, Oscar set off with a heavy heart. He missed the days when magic could be practiced openly and he could simply fly from his cave to wherever he needed to be. In fact, retreating to his cave seemed quite attractive right now.

At the discreet and peaceful location, Oscar sat down by a shimmering silver birch to wait for Willow Wand to appear. He had no doubt that his old friend and mentor was already there, remaining furiously invisible, thus forcing Oscar to sit still, breathe deeply and take in the beautiful surroundings.

Silver birch by a lake, painting by Peter Symonds
He thought about whom, within the company, he knew or believed to be magical. Could any of them help him in planning and implementing a strategy?

Lord of the Land? He didn’t think so. In fact Oscar strongly suspected him to be a direct descendant of the old Lord, who used to summon him regularly to his castle, and stare at the empty space Oscar left behind when he flew back to his cave on one of the Lord’s finest armchairs. He always returned the empty chair, leaving the old Lord of the Land to wonder if the encounter actually happened at all? Might he even have thought up the answer to the Kingdom’s troubles for himself?

Caw Caw. He knew her to be magical and they had worked together many times over the centuries. She was often his eyes and ears, and she had in fact alerted her old boss to this HR Director opportunity at Widgets.com. The symptoms of a disaffected workforce and absentee CEO were not that different, he reflected, to some of the problems that arose in the royal courts he had advised in the old days.

Crow, woodcut, by Lisa Brawn
The Blue Dog. He had given a dog magical powers to turn blue and to do good deeds in the past. This had been very effective in thwarting the Bad Boss of the Circus and both the Blue Dog and the wild animals had been successfully released back to their rightful environments as a result.

Just then, Wizard Willow Wand appeared by his side, enigmatically smiling – he had of course been present all along. He could see that following some enforced quiet time, his friend was already working through some ideas, applying previous experiences and ideas to the current situation.


Paths to a new future
Willow arches at Kew Gardens by @WaterWillows
I won’t go into the coaching session in detail (this is after all a blog not a novel), other than to say that Willow Wand provided structure, space, thinking time, asked incisive and insightful questions and listened actively. By the end of their meeting, Oscar had started to devise a plan. He knew that the kind of change he needed to influence could not happen overnight. The thought that kept evading him had appeared. Of course! He also knew Bad Boss from the old days. He should have recognised those ‘dodgy’ magical powers, but Bad Boss, a master of disguise, had moved around and reinvented himself many, many times more often that his magical counterparts. He actually looked quite urbane and sophisticated these days.

Wizard Oscar was going to have to dig deep into his repertoire of skills and persuasion to persuade the CEO that maybe there was a reason why the Second Latest Management Fad for Business Modernisation, was, well, the second latest fad

Before that he had a structured meeting to plan with Big Boss, but he knew that he had Caw Caw to support him in gathering all of the pertinent facts (and big data) and that the chameleon qualities of the Blue Dog could be used to very good positive effect indeed, with the right leadership, which he intended to provide.


He thought carefully on the way home about how he was going to deploy magic in the current world, where obvious magic is frowned upon and viewed with suspicion and fear. Then he had a further revelation… Everything he needed to do was achievable without actual magic spells. Unless of course, you believe

Wisdom,
Integrity,
Zeal,
Authenticity,
Realism and
Dedication, not to mention

Openness,
Sincerity,
Care,
Appropriateness and
Rapport building

to be magical qualities… 

On the right path

Footnote
Wizard Oscar and friends are characters invented by my dad when I was very small. I described his storytelling and other inspirational qualities in a blog published recently in the book of HR blogs, This Time It’s Personnel, Humane Resourced 2, available on Amazon kindle.