Stepping into the future - Day 2

Day 2

Thunderbird 2 is International Rescue's heavy equipment transporter. The 
craft's main pilot is Virgil Tracy. It appears in all but one episode of the Thunderbirds  
TV series (The Imposters being the exception) as well as every movie, 
making it one of the most iconic Thunderbirds' machines.

By way of a reminder, the theme for this year's Advent Blogs is "Heartaches, Hopes and High Fives". Please contact me if you would like to submit a post for later in the series.

Today's post was written in 2014 and was crafted by a man with whom I have had the privilege of working with and whose career I have watched rise with admiration and delight. He is doing so much to shape and influence the world of work (and the people within it) for the better. He is David D'Souza, Membership Director at the CIPD. He has been a wonderful colleague and is a valued friend. If it wasn't for Twitter we would never have met and my life would certainly be the poorer. He is a popular and well known voice, in work related and HR communities, (both on and off line); David is bright, passionate, values-driven, knowledgeable, funny, loyal, challenging and keen to encourage positive change (in individuals, organisations and society). He was the brains behind both Books of Blogs and hence many bloggers now can state in all honesty that they are published authors and that their book(s) made it to number 1 on Amazon. 

If you don't yet, you should follow him on Twitter via @dds180 and read his blog. He will make you smile, frequently surprise you and usually encourage you to think. I am indebted to him on many levels - the top image (International Rescue that can go to great depths and lengths to see that the right things occur) is very apt. I would like to take this opportunity to publicly thank him for his support and encouragement (not just to me but also to many of the readers of this post).

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I've always been absorbed by the possibilities of what might have been. All of the realities that didn't come to pass.

I can't remember the first time I heard about The Butterfly Effect, but I do recall from an early age understanding how mistaken people were to say about football matches 'we would have scored three if we'd put those chances away'.

Because logic dictates that if you had scored the first of those chances then everything would have changed. Everybody would have returned to the centre circle and the patterns, behaviours, mentalities and choices that evolved would be completely different to what happened in the first reality. The romantic comedy Sliding Doors, featuring Gwyneth Paltrow (before she became odd) and John Hannah (before he was in a position to turn down films like Sliding Doors) featured this pattern of thought to its conclusion. What would happen to your day if just one small facet of it changed? In the film it was the main protagonist missing a train that led to the change in her life - in real life we are always just making trains or just missing them. Our days fundamentally change based on those events.

John Hannah and Gwyneth Paltrow in "Sliding Doors"

Unless you travel via Southern Rail in which case you spend most days watching departure boards giving you information on fresh delays...

This never-ending schism of possible realities manifests itself in similar ways with our careers, with our relationships and with every business. The impact of small things often dictates the path of the bigger things. My daughter is a notoriously bad sleeper. If she had slept better on just one night a few years ago then maybe my wife and I wouldn't have cracked and decided we couldn't survive without being nearer family. In which case we wouldn't have moved to the South East. Maybe I'd still be working and living in Yorkshire. And if I was still living in Yorkshire then I wouldn't be writing this blog about having moved to the South East. I probably wouldn't even be writing, I certainly wouldn't know the people that I know now. My life would be poorer for it - I assume. My life would certainly be different for it. That's all I can really know. 

It's A Wonderful Life remains my favourite film and my company was named after Clarence, one of the characters in it. Simon Heath is a person I'm lucky to call a friend and he created a wonderful logo for me based on Clarence that I never got around to using...I wouldn't have met Simon if my daughter was a better sleeper. That's how life works.

The film centres on the impact of a man by an incident outside of his control. The only thing he can control is his reaction to the event, but the beauty of the film is the gradual realisation of how much a difference to other people one person can make. Our worlds are shaped by the people around us. Social media allows for even more random collisions, but make no mistake that our interconnectedness is what determines our lives and always has been. This isn't new.

I was lucky enough to be Best Man at a friend's wedding a few years ago, It's A Wonderful Life happens to be his favourite film too and we now have a ritual of finding a way to watch it with each other every year. He is a far better person than I would ever hope to be and one of those who goes through life constantly making the difference for others. I read out the following quote from the film at his wedding as part of my speech - "Each man's life touches so many other lives. When he isn't around he leaves an awful hole, doesn't he?". What we don't tend to appreciate is that our lives are influenced not just by those closest to us, but by a network more complex and intertwined than we could imagine.    

When I was travelling to this year's CIPD conference I got talking to the lady opposite me on the train. I don't cope very well in an environment without stimulus and the very best type of stimulus is conversation, so if you are ever unfortunate enough to sit near me on public transport then please expect a conversation. The story of the mystery train woman was a wonderful 'sliding doors' story. She has been working in a special needs school for 7 years. After qualifying as a teacher she had taken a few years out and then found it very hard to get a job in a school. I hadn't realised how many applications there are for each teaching role - it was a sobering experience listening to her describe her job hunt. It is a tough market. Eventually she had give up on a permanent role and settled into supply teaching, but disliked the routine and the lack of certainty it brought. 

One day a teacher at a school on the other side of the city called in sick (sliding doors moment...). The request to get up at short notice and travel to the other side of the city on a rainy day was the final straw that triggered a decision. That decision was to call agencies and say that any kind of longer term contract work would be acceptable. She just wanted a permanent home.  One of the agencies had a role starting immediately. 


Nursery School, Henri Jules Jean Geoffroy, 1898

So this experienced and qualified teacher started work as a Junior IT Support technician covering for maternity leave. Whilst pushing around a trolley full of laptops and freely admitting she knew nothing about IT the teacher got to know the rest of the staff. When the first permanent vacancy (non IT related...) came up she got the job. She is still there now. 

Every career and every life is made up of little decisions. Every decision is the result of the events that shaped the thinking and feeling behind it.

A wise person once said you regret the decisions that you didn't make, but in reality we can never understand how different our parallel lives would have been. We can't change the past, but we can always change how we step into the future. I love the fact that I met someone on a train (thanks to Virgin for allocating that seat) - who has been supporting children who really need support for over 7 years.

I love that this came about because she decided to pretend to be an IT Technician. She decided to do that because she didn't like getting out of bed at short notice on a rainy day. That decision came about because someone she never met was sick - in some ways the most incidental person in the story is the most important trigger for all that went after. I hope that person was sick because they had consumed too much champagne and strawberries having the night of their life. They deserve it. 

Life is rich, unpredictable and full of stories that we never hear. I hope you get to make some great stories this year - I hope I get to hear some of them.

Merry Christmas and I hope you have the best New Year that is possible.

Thank you for Being a Friend - Andrew Gold

Illumination through interaction - Day 48

Day 48 (Wednesday 17th January 2018)

48% of those who voted in the UK referendum on June 23rd 2016 wished to remain
in Europe and 52% voted to leave. A year ago, on 17th January 2017, Prime Minister
Theresa May made her much commented upon Brexit speech at Lancaster House in
London, which resulted in EU Chief Donald Tusk commenting that the UK was "getting
more realistic". It is a year later and we still seem to have much yet to be agreed.

Last night I went to an interesting talk on the future of personal investment with a focus on diversity, social mobility and the changes impacting the wealth management industry. It was hosted by the Cornhill Club (a club founded in 1931 by a group of City bankers early last century with a view to bringing learning, awareness and CPD to people who work in financial services - L&D long before it was a thing). It was a wonderful mixture of tradition and future thinking and  the speaker was Sarah Bates, the Chair of St James' Place Wealth Management and an excellent example of social mobility and success through personal endeavour.

Today's post is by Rob Baker, the Founder and Director of Tailored Thinking. He is based in Durham and I rather wish that I had hooked up with him when I was in the City at the start of the week - ah well, there's always next time... Rob initially studied Psychology at Loughborough and was an international athlete and coach. He then commenced a career in HR (spending 5 years as a consultant with PwC; 2 years as an HR Manager for a joint venture between Rotherham Council and British Telecom where he established an HR shared service centre for 12,000 employees; and worked in HR supporting academics in Sheffield University for six years), before uprooting himself to work in a range of HR related positions at the University of Melbourne. Whilst in Australia he also managed to attain a first class Masters in Applied Positive Psychology. Rob returned to the UK in autumn 2016 and resumed working at Sheffield until March of last year, when he took the entrepreneurial plunge he had been planning (more of this below). 

Rob is both a chartered fellow of the CIPD and the Australian HR Institute. He is passionate about helping people thrive and is an advocate of positive business approaches. He writes a good blog on his business site. You can get to know him better via Twitter (his handle is @BakerRJM)

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In March I was in the dark. I knew I wanted to start my own business, which I had been planning for some time, but I lacked clients, contacts and (at times) confidence.

Hard to start

In this contribution to Katie’s (fabulous) advent blog series, I wanted to share how I have been building my personal and professional network and “shedding some light” on different perspectives and experiences of the world of work through a personal challenge I set myself in April.

My challenge was to have 100 interesting conversations with 100 interesting people about work.

It is my hope that in a small way my experiences may encourage someone else who is thinking about, or facing, their own personal or professional challenge.

How it all began

I was speaking to a good friend Lesley in March about one of the key challenges that I saw in starting my business - developing a personal and professional network, of leaders, practitioners and researchers who had interest, experience or curiosity in positive psychology, positive approaches to business and HR consultancy.

Knowing that I was someone often inspired by (sometimes stupid) challenges she jokingly suggested that I could set myself a target of meeting 100 new people during the year.

Whilst I initially dismissed the idea, it rattled away in my mind.

On a train a couple of days later, I took out a notepad and scribbled a few further thoughts. Rather than just meeting people, I wondered whether I could use a positive psychology approach, and frame the challenge so that it played to my strengths and interests. Perhaps I could use my curiosity of learning about different aspects of work to – in my mind at least - help shape and frame the purpose of any contact and conversation?

By the end of the journey I had written a myself a challenge “to have 100 interesting conversations with 100 interesting people about work” during the first year of starting my business, Tailored Thinking.  

Nine months, in, I’ve had 112 conversations.

How have the conversations gone?

My criteria for what constituted a conversation was (and is) quite fast and loose, but involved a meaningful discussion about some aspect of the world of work.  

I’ve had these in person, by phone, on Skype, over breakfast, lunch, coffee and (often most entertainingly) beer. They have ranged from 5 minutes to 2 hours. They have all been (almost entirely) enjoyable and – if I am honest, one of the most fun parts of starting up my business.

What have I learnt?

Well, quite a bit. I am still in the process of unpicking the many themes and points of wisdom generously shared, but here are a few immediate learnings that have jumped out at me (in no particular order):

1)     People are kind and generous, often incredibly so.

I have often been sideswiped by how generous people have been with their time, ideas and personal contacts. I’ve found this both tremendously humbling but also inspiring and of great support to me during what has, at times, been a lonely process as a start-up.

2)     My “natural” networks aren’t very diverse.

It turns out that my engineered serendipity led to meeting people who shared broadly similar age, education and ethnicity. This is perhaps not a big surprise, but something I am conscious of.  It would be dangerous to assume that the ideas, views and experiences which have been shared with me are representative of a wider population. 

3)     I really enjoy making connections amongst those people I have met

An unexpected, but positive, outcome of my experiment is that I have been in the position to connect people with others and spread ideas and resources that have been shared with me. This has been a real joy and a small way to “give back” to those who have taken the time to meet with me.

4)     It turns out there might be something in this social media malarkey

A small, but significant number of my conversations have resulted from people I have “met” through social media, Twitter in particular. Having been a serial lurker for many months, I plucked up the courage to get involved in the fabulous #HRhour and have never really looked back.

5)     You never know where your conversations will lead

A bit of a cliche I know, but opportunities to write, learn, consultant, present and podcast have all come about through my conversations – and many of these opportunities have come someway along a chain of conversations I have had, where one person connects with another and so on (I think my record for a chain of conversations is 8 people).

6)     Things sparkle and fizz when you connect over common ideas

I have often found myself swept upwards in a spiral of energy and excitement during and after my conversations. Rifting on, developing and picking apart existing ideas and developing new ones has, at times, been some of the most fun I have had during the last 9 months (I know I should get out more).

I’ll continue to reflect on, mine, and potentially blog about some further reflections of my 100 conversations about work project later in the New Year.

I would like to say a big thank you to everyone who was a part of this (knowingly or not) and for those I have met through social media or in person for continuing to share, stretch and stitch together ideas, thoughts and communities of practice.

Good luck to those of you setting, or facing, your own personal or professional challenges in 2018. If you would be willing to share some of your thoughts about what works well at work then get in touch (@bakerrjm). I would love to hear from you.

Heights, Hearts and Hollows

Day 41 (Tuesday 10th January 2017)



41% spike in hate crimes motivated by race or religion, occurred in the UK
following the EU referendum. Home Office dat shows a marked increase of more
than 2/5ths in July 2016 compared to July 2015. This appears to be linked to a
rise in anti-immigration sentiment, although it is also possible that the increase is
due in part to victims being more inclined to contact the police to report
crimes than perhaps they would have in 2015.

On this day in 1920 the League of Nations was founded as a result of the Paris Peace Conference that ended World War One. In many ways, this seems apt given that today's writer is, in my and many people's minds, a true global citizen who wants a better world for all. Trevor Black, the author of today's post, is an inspirational man. He is academically gifted, having qualified as an actuary before becoming valued as a talented portfolio manager and financial analyst, working both in South Africa and Europe. He then made a conscious decision to leave the financially rewarding environment of corporate life to pursue his passions. He is artistic and creative - I have enjoyed attending art exhibitions and admiring his highly textured oils; his writing speaks for itself. Trevor writes a daily blog on happiness and learning Swartdonkey which has occasional guest posts. He is gathering stories from people he knows and meets about how to overcome obstacles to creativity and composing his own.

Trevor was born and raised in South Africa, but now he lives in the beautiful Cotswolds in the UK. As well as being active and mindful (diet, yoga, and attitude are important to him), he is curious and a thinker. The main themes he is interested in and writes about are: 

• Universal Basic Income
• Global Citizen
• Guest Posts
• Exercise
• Diet
• Breathing
• Relaxation
• Positive Thinking
• Flow
• Relationships

You can follow him on Twitter (his handle is @trevorblack) 

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“Heights, Hearts and Hollows”

We are forgetful. I often need, and find, reminding just how fragile life is. Reminding how much care we need to put into the things that matter to us. Being forgetful helps focus our attention. We can’t worry about everything, and still do anything worthwhile. Understanding how we function can give the perspective needed to make sure we don’t wander off, and forget the things that matter. Daniel Kahneman talks about our Experiencing and Remembering selves. We experience each moment, if we are paying attention, but we tend to remember according to the Peak-End rule. The heights the experience reached and the way it concluded. We don’t add, or average, each and every moment. The story we live, and the story we lived hold each other with a light touch.

Like a delicate path of breadcrumbs as we wander into the unknown, our hearts provide the connections back to what matters. 

Edward Colarik Hearts Sculpture Blue

We remember things that have meaning to us. We create that meaning by caring. We are trigger happy. If we have an emotional response to something – anger, humour, disgust, and love – it forges a link to other memories. 

The more connections of the heart we make, the less likely we are to get lost as strange beasts of the night nibble away at the tasty morsels we have left behind.

The real flavour of life can lie in the hollows. Hidden from the easy path. The cavities, craters, caves and crannies caused by the drama and pain we encounter. If we share our struggles with others, they add depth to those connections.  Then each struggle adds a layer of strength that increases our capacity to engage the unknown. Each struggle overcome builds our confidence.

Sir Edward Coley Burne-Jones, Bt, 'Sisyphus', Tate

Our Experiencing and Remembering selves weave through the heights, hearts and hollows of our story. The more that story is shared, the more flavour lingers on the air connecting each bite we take.

Hand loomed, Persian Tree of Life tapestry

Connections

Months of planning, fund raising and preparations are now over. I have a very heavy suitcase packed with toys, clothes, medical kit and educational aids – all donated by friends, family and contacts. 

I am particularly indebted to the reception team of Charles Stanley - I have never seen so many glittery little girls’ sandals being donated to a great cause. Myself, I have a small handbag with a few clothes and some mosquito lotion. Over the next nearly fortnight I am to be part of a group of HR professionals referred to en masse as “Connecting HR Africa” and we will be based in Uganda working with street children, trying to give them better childhoods and futures.

We also have an evening schedule arranged for us that will see us linking into the local HR and business community in Kampala. We will be working alongside professionals from the specialist charity Retrak, for whom I have been raising funds. People have been hugely generous and every penny has gone straight to Retrak. It’s not too late to donate, if you would like to, I have a JustGiving site that would love to hear from you.

Our journey began on Friday, with six setting out from Manchester (Ian – the brains behind the expedition, Alice, Amy, Helena, Lisa and Sophie, and the remaining three of us departing from London. We are to be joined by the tenth member of the group, a photographer, in a day’s time. Two others had been signed up to join us, but have had to pull out for family reasons – I hope that their lives calm and they get the opportunity to attend next year. So much thought and planning has been done by all.

However, sometimes things don’t go according to plan and the past 36 hours fit into that category. After a four-hour delay at Gatwick (due to the plane needing to refuel at Heathrow – what’s that all about?), we finally arrived at Dubai when it was too late to make our connecting flight to Entebbe. After a lot of queuing and questions, we discovered that there is only one Emirates flight per day to Uganda and that the flight to Nairobi, from where we might have been able to make the short hop across Lake Victoria to Uganda, was fully booked, hence three of us (Katrina, Donna and myself) found ourselves stranded in the UAE.

Katrina, Donna and I originally met via social media, before being selected for Connecting HR Africa. Donna, a leisure industry HR expert who now runs an excellent consultancy, has written for the Advent Blogs series that I host annually - she is a well known voice on various social media and traditional HR channels - and Katrina is a globally recognised social media expert, teaching individuals and organisations on how best to source and successfully recruit highly desirable candidates.

There are some silver linings – spending over four hours together at Gatwick, waiting for a quenched plane to arrive, allowed us, the London trio, to start forging stronger bonds – we persuaded the staff of Lounge One to print off an email attachment to enable one of us to have the complete set of hardcopy paperwork required to get past Ugandan entry officials; we held an impromptu Meantime lager 

and gin and tonic tasting, once we became aware that we had at least another two hours to wait – for the record, Edinburgh gin (served with juniper berries in the glass) has delicate quite sophisticated notes that were enhanced by the juniper, Portobello Road (served with pink grapefruit) packs a punch, as does Broker’s (served with a wedge of lime), Caorunn is surprisingly subtle, as is Bombay Sapphire, both slip down with ease when served with a slice of orange.  Our time together certainly helped the three of us to start getting to know each other, finding areas of shared experience, humour and interest. A week of connections had begun…

By the time we were called to board it was looking increasingly probable that we would miss the connecting flight, and also that, as a result, we would need to spend time in Dubai. I have worked in the Middle East, indeed I nearly relocated to Dubai a few years ago, and I have friends in the region. It seemed sense to make positive use of the time, even if we were unable to be part of Connecting HR Africa on the first planned day in Uganda. Before the plane had started taxiing along the runway, I had sent messages to various contacts in the UAE. The prospect of being trapped in a soul-less hotel close to the airport was not appealing and we had a golden opportunity to form a new Connecting HR chapter – Connecting HR Middle East.

View from my hotel room window

I am indebted to the wonderful Craig Austin, recently appointed Group Head of Talent Management and Learning and Development (L&D) for Rakbank, for being the first person to respond to my message. Despite having not seen me face-to-face for over a decade (we used to work together in London), he welcomed all three of us into his home and gave us a taste of Dubai life. It was a pleasure meeting his wife, Amanda, having heard so much about her over the years, and watching an astounding gymnastic display by his youngest daughter. As you can see from the below photo, a tough time was had by the “London ladies” sitting round the pool. 

As the afternoon progressed into night, we spoke about HR and L&D and the most effective methods of enabling change across the region and at home; we pondered the cultural differences between the UK and the Middle East; and looked into ways in which we can support and learn from each other going forwards. Craig really liked the Connecting HR approach – Connecting events enable networking and the cross-pollination of ideas in an informal and friendly environment. I regularly attend Connecting HR tweet-ups and meetings in London – they are broadcast on social media platforms such as Twitter, and the Manchester group is enviably active. So now Connecting HR Middle East has been born, 

Craig is committed to expanding the group and it will be fairly easy for him because he has already been building up a network of HR and L&D professionals, who discuss issues as an informal group (it is a shame that, although well known HR professional bodies have a presence in the Middle East, and their qualifications are well regarded, the region seems to get little direct support or encouragement to justify expensive annual membership fees – although I believe that the CIPD is working to address this).

HR, because its focus is on how to get the best out of people and create optimum workplaces, is one of the few professional disciplines that is capable of crossing sectors - it is perfectly possible to have a meaningful discussion between HR professionals from pharmaceutical or engineering businesses and a person based in financial services. In fact, one can often gain great new ideas and insights by speaking to a wide circle of connections.

By the end of our night in Dubai, Donna and Katrina had made new friends and I had renewed a valued relationship with a man I have always liked and respected. The discussion flowed with ease and vigour and it was amazing to find how many connections and experiences we had in common. The drive back to our hotel, under a shining moon, initially past sand dunes and then into the dramatic urban landscape with twisting roadways and the sparkling lights in the spectacular modern buildings, shining like festive ornaments, will be memorable for the three of us and provided a perfect end to our day.

As well as having an excellent time in Dubai, we missed the earthquake that hit Tanzania, killing at least 11 people, and which was felt by our colleagues in Uganda.

In our own ways we are trying to move the world and through connections enable positive outcomes.

It has been a great Day 1.