A penny saved is a penny earned

Day 19 (Monday 19th December 2016)

19 August 2016 - the day that London Underground (the world's

Oldest subway system) commenced keeping some of its busiest

tube lines running all night at the weekends. It is estimated that 

these Night Tubes will reduce journey times by 20 minutes, on 

average, for the anticipated 200,000 users.

Mark Husband, the Managing Director of Cogence Search and Head of the Commercial Litigation and International Arbitration practice (with a flair for lateral partner moves), is the author of today's post. Mark is a former lawyer (a successful litigator) and hence he has a genuine understanding of the people in and the area in which specialises. 

Mark is based in London but has operations overseas. He is a great guy to sit and have a chat with - not just about the Law, but about the world in general (as perhaps you can tell from his post below). By his own admission, he "loves a good rant"; I like his wry cynicism and down-to-earth attitude. Mark first contributed to the Advent Blog series in 2015 and it is delightful to have him with us for a second year. You can chat with Mark in person on Twitter (his handle is @MarkHusband). As you will surmise from his post, Mark cares about people and society - a responsible and concerned citizen with a sense of humour.

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A penny saved is a penny earned

Well…maybe.

In this festive period we are encouraged to think of others. So, I thought I would write a note for Kate’s excellent Advent blog on the consequences of taking the title concept too far.

Height of umbrage

There was a small feature on the news this morning that mentioned that many of us will experience problems with parcel delivery services this month. Having just had my own issues with UPS claiming to have attempted delivery on a number of occasions when they had made no such attempt; falsifying tracking data to record the fake attempt; and recording the reason for failure as “problems with recipient”, I recognised the issue. After a number of strongly worded emails the item was eventually delivered.

I felt justified in expressing my dissatisfaction with the service and probably was in many respects, but my problems with this service and those many of us will experience in the next few weeks start with the iffy aphorism at the top!

The company from which I ordered this present (not Amazon in this instance) will have taken up a tender from the lowest bidding delivery company. Built into the tender will have been an SLA (Service Level Agreement) that both parties understood would be more honoured in its breach than observance, but would be available to wave around if required in the event of adverse press attention.

That delivery company in turn will employ drivers on terms which contain KPIs (Key Performance Indicators) which are factually impossible to adhere to forcing drivers to take short cuts or, as the excerpt clipped from the BBC website below suggests, risks:

“A BBC investigation has revealed some agency drivers delivering for Amazon drive dangerously because of pressure to finish their rounds on time. An undercover reporter worked long hours for one of the many agencies supplying Amazon with drivers and earned an amount equivalent to less than the minimum wage.”

Heart’s not in it….

I am as responsible for the state of affairs I describe as the organisations concerned - and so are you! We all want bargains. We are participants in market competition that forces companies to trade at margins that do not permit levels of service we or they would consider adequate. We are electing to pay for a poor service that inconveniences us and costs us time, energy and money to remedy. We do this because we think we are saving money!

We use and order things from websites and coffee companies that we know do not pay UK taxes. We know this – we logically know that if these companies do not pay their tax we will have to make up the shortfall out of our own pockets, but it does not stop us!

Hollow words

Admission time: almost all of my presents for friends and family this year were ordered from Amazon. Mea culpa, mea maxima culpa. What am I thinking? The shops I did not attend did not receive my money to pay the staff who did not serve me; and neither UK corporate tax nor income taxes were generated by my shopping.

In 1st 6 months of 2015 14 shops closed per day in the UK

Ultimately my habits and yours’ mean that people are not employed or are under-employed and rely on tax-funded benefits to survive. We work astronomically hard in the UK, mostly to earn enough after tax to live a decent life. Our individual tax burden is huge – there is almost no such thing as after tax because nearly everything we spend our net income on is taxed further.

Why do we cheerfully volunteer to subsidise the profits of Google, Amazon, Apple, Facebook, etc. by paying their taxes for them? 

Clearly we believe we are saving ourselves some money. These little self-deceptions we allow ourselves are not little they are vast, they affect us; our families; our neighbours; and our society. 

I am not about to don a red beret and join the march against globalisation, but having allowed myself to be a part of the problem for a very long time I resolve to think harder about where I spend my money and worry less about whether I am saving a penny and more about the effect of my spending on others.

Source: Office for National Statistics

Now, off to Starbucks….

Three Men in a Boat having a Cracking Time

What an odd language English is - “career” can describe when a person has been in an occupation for a significant period, during which time they have had opportunities to develop and progress, focusing on a vocational direction and enjoying a sense of purpose at work; “career” can also refer to something that swerves in an uncontrolled manner.  I know various people in high profile roles, some of whom claim to have got there through focus and dedication, whilst others have confess to having simply accepted opportunities as/when they have arisen.  Of course, one could argue that favourable circumstances would not arise unless an individual deserved them and hence perhaps subconsciously our careers are more under control than we believe them to be.  I suspect that part of the trick is being able to spot an opportunity when it presents itself, as well as knowing the direction in which you wish to go.  This short clip sort of demonstrates what I mean...

http://www.youtube.com/watch?v=gdFZw1Q-SBg

Anther peculiar English phrase is “cracking up” - it can be used to signify an individual’s collapse under severe pressure,  

Extraordinary body painting by artist
Johannes Stoetter

but “cracking up” is also used to describe a person succumbing to humour by laughing, almost to the point of crying, and being unable to stop themselves from doing so.  

However, if the joke that is promised proves not to be all that it’s “cracked up to be”, it is unlikely that they will laugh at all.  Fragmented narratives and missing punch-lines (due to cracked delivery?) can quite ruin a good story.  Did you know that “crack” comes from the Middle English “crak” meaning an enthusiastic, loud conversation (that is often boastful) - hence the expression “What’s the Crack?”, meaning "what’s the news or gossip?".  Which brings me to the point of this post -  I want to spread the word about an extraordinary venture that is underway as I type...
 

An Englishman, a Dutchman and a Brazilian are in a boat with a hole in it, rowing the second longest river on Earth – sounds like the start to a bad joke, but this is a much more enthralling story.  I first met Dr Mark de Rond when he presented to some of my firm’s global top talent at a bespoke leadership development programme, run with the Judge Business School, at Cambridge.  Mark is a social anthropologist and performance specialist with expert knowledge in the fields of teamsmanship, high achievement, collaboration and inter-dependence.  He believes in physically living with his research subjects (groups of exceptional people including elite rowers and combat surgeons).  Mark teamed up with Anton Wright, Head Coach and Boatman for Clare College, Cambridge and Coach for the University Lightweights.  Initially both men thought that the simple venture of rowing together down the Amazon (which in itself would be a world record making first) would be a personally enlightening experience, teaching them both about how they respond to and interact with another human when there is nobody else on whom to depend for a number of weeks.  They also knew that the row would provide them each with a significant period for self-reflection.

However, the adventure to date has given them much more to contemplate and proved that they possess skills, hidden depths and personal reserves beyond those they were anticipating needing.  The record attempt has been fraught with frustrations:

• Peruvian customs impounded the boat for almost a month – thereby delaying the start of the row.  Mark and Anton are due back in Cambridge to resume their “day jobs” and hence delay is potentially a disaster;

• the shipping agent filed incorrect documentation, thus risking the food and medication for the trip being impounded;

• the boat was protected during its voyage from the UK by old car tyres (for which there was no import approval) this nearly resulted in the trip having to be cancelled;

• with time running out, Mark and Anton had to locate an additional crew member, without whom there would be no hope of achieving the record in the remaining time available.  The crew now includes Murilo Reis – whom Mark has described as mentally tough, unafraid and experienced.  Murilo is a warrior and a passionate environmentalist, owner of a jungle reserve, who loves and understands the Amazon region.  There are many benefits to having a local, Spanish-speaking member of the crew – Other than for the fact that Mark and Anton did not know him a month ago, I am mildly surprised that he wasn’t part of the initial plan;

• Mark and Anton had a 6 week timetable – 9 days to get to the border (now to be achieved in 5), 16 days to reach Manaus (now reduced to 10) and instead of 18 days only 15 to cover the final stretch – only time will tell if this is possible; and

• the boat was damaged whist in storage and, despite attempts to mend it, resulting in further delays, the men are now rowing a leaking vessel and they have many miles to go.

The manner in which they responded to each new challenge is a case study in resilience, endurance, prioritisation, dedication, the importance of remaining out-come focused and responsive planning.  At times each member of the team has supported and enabled the others to succeed and thrive.  They are very different men, but their strength lies in their diversity and united determination.  We in business would do well to learn from the manner in which they have coped, effectively overcoming the hurdles confronting them.  

They have made a great start.  The best site on which to follow the journey is Voyage Manager (who have provided the tracking equipment for the expedition): 

http://www.voyagemanager.com/Explorer/Row_The_Amazon_2013/Row_The_Amazon_2013.aspx

It is fascinating watching the progress of the little boat through the sinuous paths of the Amazon - you can tell how wet the region is as, at times, the craft seems to be ploughing through land towards its destination.  Some of the Twitter updates are magical - this morning (still darkest night for them) the boat was surrounded by a pod of pink dolphins, swimming in escort under a sky of uncountable stars. 

I urge you to follow the adventure.  There are fantastic tweets on Twitter via @RowtheAmazon and a great website with an entertaining blog. http://www.rowtheamazon.com/index.html#blog

I am learning much about myself simply through my reactions to their voyage and there is no doubt that all three men will gain a considerable amount from the adventure, as will Leonard Cheshire Disability (the charity for whom they are rowing).  It is seldom that members of the public can witness a unique piece of anthropological research and actually participate (if even only to a small extent) by providing support and contact from the rest of the world.  I know that the crew would appreciate hearing from you either through tweets or by comments on their blog.

It is an amazing story and all I can say to them is “crack on and not just for the sake of your careers”.