Monday, 9 July 2012

Forked Tongues

“Liar, liar, your pants are on fire” – so goes the childhood chant and, if the words are true, there must be a few bankers, pharmacists, journalists and politicians with hot posteriors at the moment.  Deception does seem to be a predominant theme in many of the current big stories in the media.  I am not going to wade into the rights and wrongs of bankers’ behaviour, nor the honesty and integrity displayed by News International journalists, nor even the conduct of persuasive representatives of GlaxoSmithKline.  Given that the majority of public eyes seem to be focussed on the woes of Spain and the Euro Zone, I must confess that I was tempted to write about the current issues in the Middle East, especially between Syria and Turkey – all is not necessarily as it seems.  The internet is rife with articles speculating as to why a Turkish plane was in Syrian airspace and the possible agendas of various countries with interests in the region. (http://www.informationclearinghouse.info/article31766.htm is particularly interesting, as it is one of the first to be published by a leading Turkish academic and raises some provocative hypotheses as to what various countries are hoping to achieve through conflict and regime change in the Middle East – the sentences “Other agendas are easy to see.  Saudi Arabia wanted the US to attack Iran during the George W. Bush presidency and ‘cut the head off the snake’” set me thinking – in modern times, why is the snake so often the bad guy?)
Snakes have played an important role in myths and legends from the ancient stories of Hercules strangling serpents whilst still in his cradle to Harry Potter – I suspect that the inspiration for Harry’s ability to speak and understand reptilian language originates from Bulgarian folklore.  There is a story that when a young shepherd saved the daughter of the Snake King (a creature “as big as a century old pine with wings and an enormous head”) the king gave the youth a magical ring, that the serpentine monarch had stored under his tongue, which could fulfil desires and enable humans to understand the language of the animals. 
In Bulgaria snakes were viewed as dangerous and unnatural creatures that lived in a huge cave “in the lower world”.  According to tradition, they would crawl out of their holes on the Day of Annunciation (March 25) and hide again on the Day of the Transfiguration and the Assumption of the Virgin Mary in August.  Spring cleaning is a tradition in many parts of the world, but in Bulgaria there is an extra twist – the refuse produced during the ritual cleaning is piled up and set on fire.  All the family are encouraged to jump over the flames – for health and as a protection against snake bites.  It was believed that snakes would try to bite a victim in the heel and hence, by jumping over the smouldering garbage, an individual could smoke their heels, thereby making them harder to bite.  Snakes weren’t always viewed as bringers of harm – if a snake was killed on the day of The Annunciation and its head successfully used as a buried fertilizer for basil or garlic, it was believed that the gardener would gain almost miraculous powers of healing using these herbs. In addition, each home had its own Guardian Snake which the household actually cared for in return for its protection.
Clearly, snakes are not always viewed as evil – many early legends grant them the power of forming life and even making the earth itself – this idea perhaps originating from the snake’s ability to appear to be reborn after sloughing off its old skin.  Tribes in both Africa and Australia have creation myths about a Rainbow Snake that was mother to the creatures on Earth or the provider of water.  In Chinese mythology the woman-headed snake, Nüwa, made the first humans out of clay.  Her initial creations, constructed with care, became the high-class populace from whom the royal line, scholars and aristocracy were descended, as she began to tire; she conserved her energy by simply flicking clay with her tail to form lower-class people.  Ancient Egyptians believed that, before the world as we know it was created, there was a many-coiled serpent named Amduat from whom arose Ra the Sun God to form the world.  Like many ancient people, the Egyptians revered snakes for their healing properties; there are hymns recorded from workmen in Thebes in honour of Mertseger, the snake goddess, thanking her for curing illnesses.  Similarly in Sumerian culture the healing god Ninazu’s son is depicted with a serpent and staff (the image of a snake entwined around a pole, known as the Rod of Asclepius, is still used today as the symbol for a large number of medical organisations including the British Medical Association, the Pakistan Medical Corps and the American Medical Association.  A similar staff is also described in The Bible in The Book of Numbers, chapter 21, verses 6-9, when Moses is instructed to create a rod with a fiery serpent wrapped round it to use to cure the Israelites dying from snake bites).  The Rod of Asclepius, the representation of the ancient Greek God of Healing’s staff, is not to be confused with The Caduceus, the rod carried by Hermes, the messenger of the gods.  Hermes’ baton is represented as having two snakes twined round it and is surmounted with a pair of wings.  Hermes was responsible for commerce and travel, famous for his silver-tongued eloquence and powers of negotiation...perhaps a symbol more appropriate for a purveyor of snake oil than a medical practitioner.
Sadly lies and deception are a recurring aspect of the human condition – from Eve succumbing to the sweet-talked words of the subtle serpent, encouraging her to give Adam the apple in the Garden of Eden, to us in our daily domestic lives.  How many of us haven’t occasionally grunted to indicate that we heard what someone said, when our minds are in fact on other things?  I did it on Sunday afternoon when asked a question during the Andy Murray vs. Roger Federer final at Wimbledon. We tell lies to “make life easier”, but easier for who?  Genuine relationships need to be based on trust and it is hard to trust someone who continually lies to you.  Shakespeare’s words in Macbeth about people not being what they seem springs to mind:
“Look like the innocent flower, but be the serpent under't”


The world seems to be full of people making false or misleading claims.  Often those whom we trust most are exposed as being “snakes in the grass” – hence the public outrage at the recent scandals we have witnessed concerning the media, the police, and our politicians.  Things are often little better within the corporate environment.  The traditional “command and control” approach has relied on a “need to know” mentality, where only a select few are privy to certain information.  This often works upwards as well as downwards – Bob Diamond, as CEO at Barclays, was in a position where he could expect to be privy to all data pertaining to the Bank’s performance, but it is probable that individuals lower in the trading hierarchy felt that there was no need for him to be bothered with the intricate details of their teams’ day-to-day transactions.  Part of the frustration that the self-named 99% have with Big Business is that they are not party to information and feel dominated by the controlling but secretive corporates. 
The world is often easier in the longer term if people cooperate and share information before problems occur.  I spotted a possible problem yesterday when thinking about snakes for this post.  There is a sinuous and attractive lake, named the Serpentine, located in one of Central London’s major parks.  Following its being granted a clean bill of health – well almost, it’s waters were deemed “good and sufficient” as opposed to “excellent” by the European Environment Agency - The Serpentine was announced as the venue for the London Olympic Triathlon swimming, with a slight proviso that this rating could be adversely impacted by severe weather and heavy rain in the lead up to events (The Serpentine is fed by water from the Thames, the main river that runs through London)  http://www.guardian.co.uk/environment/2012/may/23/london-olympics-watercourses-bill-health. 


I am sure that most people in the UK are aware of the current weather, as will be those of you who have been following the tennis; it has been foul with many areas suffering severe flooding.  I checked the ten day forecast and it does not bode well for The Serpentine, and hence perhaps for the Triathlon... 
10 Day Details
Date
Temperature
Conditions
UV Index
Precipitation
Wind
09 July
N/A /13°
Showers Early
7
40%
From West South West at 16 kmph
10 July
18° /12°
Showers
6
60%
From West South West at 16 kmph
11 July
18° /11°
Showers
7
50%
From West at 23 kmph
12 July
16° /11°
Showers
4
60%
From Southwest at 24 kmph
13 July
17° /13°
Showers
4
60%
From West South West at 18 kmph
14 July
17° /12°
Showers
6
60%
From West at 18 kmph
15 July
18° /12°
Cloudy
6
20%
From West South West at 18 kmph
16 July
18° /12°
Partly Cloudy
7
20%
From West South West at 21 kmph
17 July
19° /14°
Cloudy
6
20%
From West South West at 18 kmph
18 July
19° /14°
Few Showers
6
30%
From Southwest at 19 kmph

I hope that my sharing of this information is not viewed in a negative light.  On the subject of light, I was fortunate to be invited to a wonderful party in The Gherkin last Thursday – it was full of people from global businesses and it was a pleasure to be able to chat with some of them and to gain their news and views.  It is amazing what people will tell you if you ask them nicely.  Thursday was also the night of the official opening of The Shard (a massive Arab investment towering above the British capital.  At 310 meters, The Shard is Western Europe’s tallest sky scraper).  The event was celebrated with dramatic music and laser light shows.  As I made my way home over London Bridge, I could not but smile at the placard carried by James Bridle.  In many ways it says so much...
Secrecy and the withholding of potentially powerful information is a common theme in both fiction and the real world.  It is regrettable that in many businesses there are still interdepartmental rivalries, where specific data is deliberately withheld from others elsewhere in the organisation.  I worked once in a business where individuals in one part of the firm were banned by their head of department from even setting foot on the floor where a “rival” team were based – this resulted in a significant loss of business and opportunities, to the detriment of all.  HR and Finance are often cited as examples of divisions that should not get along, as, supposedly, one is focused on verifying current performance against forecasted figures and hence is backwards looking and numbers driven, whereas the other is focused on the future, devising what can be done to enhance performance, using tools such as Learning and Development, which are not exact sciences (the tangible prediction of anticipated returns on training and L&D investments are hard to quantify). With such different outlooks, it is easy to see why misunderstandings and even suspicion can arise.  In my own employer I work hard to ensure that there is cross-divisional comprehension and support.  At my team's recent offsite in London, I deliberately included representatives from various departments and areas across the Group, thereby encouraging better understanding and cooperation.  We had a wonderful day, with help from http://www.changecontinuum.com/, http://stirringthesource.com/ and http://trainerskitbag.com/. Photographic evidence below: 


 
It is impossible in the modern world to be all-seeing; we need to work together to enable mutual success.


Sunday, 1 July 2012

Well Grounded


It has been a long, hot day and I am sitting in an airplane on the tarmac at Geneva airport, waiting to fly back to the UK.  We’ve just been told that our flight to Heathrow will be delayed for at least half an hour, due to air traffic control in Brussels needing to “find us a suitable slot”.  The flight has been scheduled for months, so it’s a frustrating excuse.  I do find the centralised control of Europe by shadowy people in Brussels at times amusing (I still fail to understand why human hair in the form of L-cysteine, used as a dough conditioner in industrially produced baked goods, has been classified as a food http://www.efsa.europa.eu/en/efsajournal/doc/390.pdf ), but, when I am tired and want to get home, it is easy to find dictates from afar unnecessarily restrictive.  There are few things more unpleasant than feeling helpless to impact a situation and being at the mercy of the whims of others.  To make matters worse, after a day of sitting in a small room full of increasingly hot electronic equipment, where the temperature was over 40 degrees, I am sitting in the first row of the “cheap seats” and the passengers in First have been given hot towels and cool drinks to help soothe them.  Us lesser (or at least more frugal) mortals can only sit and watch.




Hmmm – we are soon to take off and the stewardess has seen fit to draw the curtain between “Us and Them”; there is a small strip of pleated material like the ruched pelmet of a boudoir’s bed or a very short kilt-style gym skirt, which is attached by Velcro to the ceiling and the rear of the seat immediately in front of me, concealing our view of the “First Class Cabin” in front.  It is a while since I have been made to feel that I must be kept behind the Green Baize Door (where only servants should be found) or below The Salt (and hence beneath the concern of the lords and ladies).  It reminds me slightly of when I was a young teenager.  My father worked in Hong Kong, but our family, being of British origin, was allowed a paid trip back to the UK once a year to see family and friends.  Because of his status, my father automatically travelled First Class, as did my mother and younger sisters, but, being a teenager, I had to fly Economy.  Between you and me, I had much more fun than the rest of my family (but less sleep).  It was in the days when the flight to Hong Kong really was a long haul – the first time I did it it took over twelve hours and we had three stops en route to refuel.  That’s plenty of time to get to know others on the plane and most times we ended up having a marvellous impromptu party.




Being “privileged” is not always a privilege.  My sisters hated the stuffy confines of First where they were expected to be seen but not heard.  When you are “on show” there are often expectations on you and how you should behave and these can prevent you from enjoying life.  In Edwardian times upper class parents seldom spent time with their children (their offspring were banished to the Nursery with Nanny) and hence many parents missed out on the joy of seeing their family learn and grow.  Even today, working or wealthy parents are often too busy to be able to spend time with their children.  I am sitting next to a delightful teaching assistant who works at an international boarding school in Switzerland.  Fees at the school are over £60,000 per annum and the children come from around the globe.  Undoubtedly, amongst the children friendships will be forged that will last a lifetime and those fortunate kids will have a global network to pull upon should the need ever arise.  However, those benefits have been gained at the loss of other things – the school’s half term break was only two days long and hence the last time both my neighbour and most of the pupils have been home and spent time with their families was in April.  That’s a long time ago.




Before I progress with this post, let me stress that I have no axe to grind against the affluent and the successful – in fact quite the reverse.  People with deeper pockets than I have helped me and many others to found successful businesses, to the benefit of numerous parties, and much of the philanthropic work that I have had the privilege of being involved with could not have happened without generous sponsors and wealthy individuals with vision.   My concern stems from the at times out-dated assumption that people want what they have always been given.  We live in a socially enabled world where, courtesy of Technology, there are fewer boundaries and hence greater opportunities for collaboration, resulting in mutual benefit.  I am neither a conservative traditionalist nor an anarchist, but I do appreciate that the world is changing and success will be dependent on people grasping the new opportunities available and adapting.   Technology clearly brings benefits – some less obvious than others. Collaborative sites such as Wikipedia have enabled the enhanced access and sharing of knowledge, the internet has also increased people’s ability to learn swiftly – for example, by playing with and learning from peers of similar calibre, gamers, such as chess players, can reach high standards faster than through the conventional master pupil teaching approaches.  The people individuals communicate with and play with online come from all strata of society – research has shown that 42% of professional women in the UK are avid players of games on Facebook – the boundaries of class are being broken as Technology unites like minded and skilled players on sites such as Words with Friends, regardless of income, race, sex or creed.




It would be foolish for ambitious individuals to rely solely on horizontal networks going forward.  Look at the impact social networking has had on world events and sentiment, through viral communications, including the Arab Spring and the Occupy Movement.  However, we should also note that in many incidents, where viral communicating has occurred, desired outcomes have not been achieved (the election of the newly appointed Egyptian president was perhaps not the candidate most protesters had in mind when they stood demonstrating in Tahrir Square and as they saw their colleagues being shot on the Qasr al-Aini Bridge in Cairo and the Occupy Movement has yet to provide a compelling philosophy, cohesive ideology or articulated strategy for addressing the economic issues confronting the world).  Direction and leadership are required as well as the ability to spread and share ideas and information.



 
Those with the means, integrity and the ability to lead need to step forward, rather than remaining concealed “behind the curtain”.  The current interest-rate fixing scandal is a case in point.  Not every banker is evil, indeed the majority of people who work in Financial Services are not, but to date a dangerous few have been able to get away with highly inappropriate and probably illegal conduct. Libor (the London Inter Bank Offered Rate) has a knock on effect on a wide section of the community.  Technology enabled a rotten, but small, number of traders to rig prices to suit their own ends and their emails make offensive reading.  Where was the required leadership and control?  Marcus Agius, the Chairman of Barclay’s resignation (under pressure from shareholders and the Media) is clearly a reaction to appease after the event.  The current situation reminds me slightly of the Barings scandal in 1994, when Nick Leeson was able to take advantage of the system because the “leaders” above him did not understand or even try to comprehend what was going on.  True leaders are informed and in touch with people, as well as being effective communicators.  I want a pilot who understands the dashboard in front of him/her, is in two-way contact with air traffic control, remains alert to their environment and acts appropriately according to the circumstances.  And with that, I must sign off, as we have been given the all-clear to taxi down the runway. May your week ahead enable you to achieve new heights...